Guest Requests
Capture, route, escalate and resolve guest requests with SLA-style tracking and full history.
Highlights
Route to the right team
Send a request straight to housekeeping, maintenance, the kitchen or any department, with auto-routing rules by request type or location.
Escalate into a maintenance ticket
Turn a reported fault into a maintenance ticket with clear ownership, status and resolution history.
SLA timers & escalation
Track response targets and escalate overdue requests to supervisors automatically.
Captured on every channel
From the guest portal, front desk, phone or the staff app - all land in one shared queue.
Tied to the stay
Linked to the guest, room and folio with a full timeline, so any manager can see who did what and when.
Related
More in Guest Experience
Guest Portal
A branded, mobile self-service portal for stays and voyages - check-in, dining, requests, messages and the live folio.
Available individuallyRoom & Cabin Service
In-room and in-cabin ordering and fulfilment, from the guest portal or the front desk, posted to the folio.
Available individuallyBreakfast & Meal Check-in
Fast meal-period check-in against plans and allowances, with self-service options for guests and crew.
Available individuallyDigital Room Cards & Wallet
Add the guest key to their mobile wallet with a secure, revocable digital room card.
Available individuallySurveys & Feedback
In-stay and post-stay surveys with scoring that surface issues while you can still fix them.
Available individuallyRewards & Loyalty
A rewards program with a guest-facing portal that drives repeat and direct bookings.
Available individuallySee Guest Requests in action
Explore the workflow in a live demonstration tailored to your property, vessel or fleet.
Request a demo