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Integration & Platform

Offline-first sync, APIs, integrations and conversational AI.

Ship and shore synchronisation, partner APIs, webhooks, managed integrations, connectivity failover and conversational AI across the platform.

Available as a suite 6 modules
Integration & Platform
Integration & Platform software interface screenshot
Integration & Platform provides the shared connectivity and AI-native foundations for operations across HF PMS. Ship and shore changes reconcile when a link is available, while connectivity failover supports continuity onboard. Partner APIs, webhooks and managed integrations connect distribution, flight, training and other business systems. The conversational AI Agent works across that same operational context, actively listening and carrying out work from spoken requests, written instructions or live conversations.

What it does

Offline-first sync

Conflict-aware ship/shore reconciliation with VSAT failover.

Open APIs & webhooks

Reseller/agency API, webhooks and managed API clients.

Conversational AI Agent

Active listening and spoken or written task execution across connected workflows.

In this system

6 modules in Integration & Platform

Open a module to see what it covers. Modules marked available individually can be licensed on their own.

Offline-First Sync Available individually VSAT Failover & Ship Discovery Available individually Reseller & Agency API Available individually Webhooks & API Clients Available individually Channel & Flight Integrations Included with the suite AI Agent Available individually
An AI agent that listens, understands and gets work done.

One platform

Connect Integration & Platform across the operation

Reservations, guest profiles, folios and operational records stay connected as you add the systems relevant to your property or fleet.

Reservations & Revenue

Bookings, rates and channels that fill rooms and cabins.

Point of Sale

Bars, restaurants, retail and waiter service on one ledger.

Guest Experience

Self-service, requests and loyalty throughout the guest journey.

Housekeeping & Maintenance

Clean rooms, fixed faults, nothing falling through.

Inventory Management

Know what is in stock, where it is and what each department needs next.

Folio & Finance

One folio, every charge, clean books.

Purchasing & Procurement

Move from a stock shortage to an approved supplier order and received goods.

Digital Signage

Wayfinding, menus and daily programmes on every screen.

Video on Demand

In-room and in-cabin entertainment that runs offline.

Activities & Travel Sales

Sell the experiences around the stay.

Cruise Operations

Gangway to excursions - the whole voyage.

Bridge & Navigation

NMEA, ECDIS, deck log and watchkeeping - the nautical layer.

Safety & SOLAS

Muster, drills, incidents and procedures - audit-ready.

Security & ISPS

Restricted areas, security levels, CCTV and access control.

Health & Medical

Infirmary, outbreak monitoring and pharmacy - compliant.

Crew Management & Compliance

Hire, certify, roster, pay and care for your crew.

Engine & Technical

Planned maintenance, class surveys and running hours.

Environmental Compliance

MARPOL record books, bunkers, CII and EU-ETS.

Provisioning & Stores

Bonded stores, procurement and lost & found.

Border & Manifests

Statutory manifests generated from operational records.

Expedition Operations

Tenders, IAATO/AECO, biosecurity and rivers.

Voyage Finance & Maritime Tax

Voyage P&L, disbursements, tonnage tax and seafarer payroll.

Files & Collaboration

One workspace for operational files and team collaboration.

Workforce & HR

Rosters, attendance and people operations for properties and vessels.

Multi-Property & Central

One head office over every property and vessel.

See Integration & Platform in action

Book a walkthrough tailored to your workflows, teams and deployment model.

Request a demo