GU

Guest Experience

Self-service, requests and loyalty throughout the guest journey.

A branded guest portal, in-stay requests, digital room cards, documents, surveys and rewards - everything that turns a stay or voyage into a relationship.

Available as a suite 8 modules
Guest Experience
Guest Experience software interface screenshot
Guest Experience brings the stay or voyage onto the guest's own phone. A branded self-service portal lets them check in, make requests, book dining, order room service and review their bill. Requests route to the right team with full history, surveys capture sentiment while it still matters, and rewards support repeat bookings.

Digital room cards add the guest's key to their mobile wallet, and document templates deliver registration cards, invoices and confirmations digitally.

What it does

Branded self-service portal

Check-in, requests, dining, room service and live folio - on the guest's phone.

Requests with a memory

Every request routed, tracked and resolved with full history.

Loyalty & rewards

Programs and rewards that lift repeat and direct bookings.

In this system

8 modules in Guest Experience

Open a module to see what it covers. Modules marked available individually can be licensed on their own.

Guest Portal Available individually Guest Requests Available individually Room & Cabin Service Available individually Breakfast & Meal Check-in Available individually Digital Room Cards & Wallet Available individually Surveys & Feedback Available individually Rewards & Loyalty Available individually Guest Documents Available individually

One platform

Connect Guest Experience across the operation

Reservations, guest profiles, folios and operational records stay connected as you add the systems relevant to your property or fleet.

Reservations & Revenue

Bookings, rates and channels that fill rooms and cabins.

Point of Sale

Bars, restaurants, retail and waiter service on one ledger.

Housekeeping & Maintenance

Clean rooms, fixed faults, nothing falling through.

Inventory Management

Know what is in stock, where it is and what each department needs next.

Folio & Finance

One folio, every charge, clean books.

Digital Signage

Wayfinding, menus and daily programmes on every screen.

Purchasing & Procurement

Move from a stock shortage to an approved supplier order and received goods.

Video on Demand

In-room and in-cabin entertainment that runs offline.

Activities & Travel Sales

Sell the experiences around the stay.

Cruise Operations

Gangway to excursions - the whole voyage.

Bridge & Navigation

NMEA, ECDIS, deck log and watchkeeping - the nautical layer.

Safety & SOLAS

Muster, drills, incidents and procedures - audit-ready.

Security & ISPS

Restricted areas, security levels, CCTV and access control.

Health & Medical

Infirmary, outbreak monitoring and pharmacy - compliant.

Crew Management & Compliance

Hire, certify, roster, pay and care for your crew.

Engine & Technical

Planned maintenance, class surveys and running hours.

Environmental Compliance

MARPOL record books, bunkers, CII and EU-ETS.

Provisioning & Stores

Bonded stores, procurement and lost & found.

Border & Manifests

Statutory manifests generated from operational records.

Expedition Operations

Tenders, IAATO/AECO, biosecurity and rivers.

Voyage Finance & Maritime Tax

Voyage P&L, disbursements, tonnage tax and seafarer payroll.

Files & Collaboration

One workspace for operational files and team collaboration.

Workforce & HR

Rosters, attendance and people operations for properties and vessels.

Multi-Property & Central

One head office over every property and vessel.

Integration & Platform

Offline-first sync, APIs, integrations and conversational AI.

See Guest Experience in action

Book a walkthrough tailored to your workflows, teams and deployment model.

Request a demo