CR

Cruise Operations

Gangway to excursions - the whole voyage.

Voyages and ports, gangway souls-on-board control, onboard revenue (excursions, dining, spa, casino, packages, photo), loyalty across voyages and future-cruise sales - the commercial and operational core of a sailing.

Available as a suite 12 modules
Cruise Operations
Cruise Operations software interface screenshot
Cruise Operations runs the voyage. Build itineraries with port calls and landing sites, control embarkation and debarkation with live souls-on-board counts, and drive every onboard revenue centre - shore excursions, specialty dining, spa, casino, beverage and Wi-Fi packages, the photo gallery and future-cruise certificates. Loyalty and concierge span voyages, and programmed activities let you define your own onboard products.

It is purpose-built for cruise: SOLAS-aware, manifest-ready, and tied to the same folio (cruise card) and crew systems as the rest of the platform.

What it does

Voyages & ports

Itineraries, port calls and IAATO/AECO landing sites.

Gangway SOB control

Embark/debark scanning with live souls-on-board.

Onboard revenue

Excursions, dining, spa, casino, packages and photo on one cruise card.

In this system

12 modules in Cruise Operations

Open a module to see what it covers. Modules marked available individually can be licensed on their own.

Voyages & Itineraries Available individually Gangway & Souls-on-Board Available individually Shore Excursions Available individually Specialty Dining Available individually Onboard Packages Available individually Spa & Wellness Available individually Casino Available individually Programmed Activities Available individually Future Cruise Sales Available individually Loyalty & Concierge Available individually Photo Gallery & Sales Available individually Dining Seating Plans Included with the suite

One platform

Connect Cruise Operations across the operation

Reservations, guest profiles, folios and operational records stay connected as you add the systems relevant to your property or fleet.

Reservations & Revenue

Bookings, rates and channels that fill rooms and cabins.

Point of Sale

Bars, restaurants, retail and waiter service on one ledger.

Guest Experience

Self-service, requests and loyalty throughout the guest journey.

Housekeeping & Maintenance

Clean rooms, fixed faults, nothing falling through.

Inventory Management

Know what is in stock, where it is and what each department needs next.

Folio & Finance

One folio, every charge, clean books.

Digital Signage

Wayfinding, menus and daily programmes on every screen.

Purchasing & Procurement

Move from a stock shortage to an approved supplier order and received goods.

Video on Demand

In-room and in-cabin entertainment that runs offline.

Activities & Travel Sales

Sell the experiences around the stay.

Bridge & Navigation

NMEA, ECDIS, deck log and watchkeeping - the nautical layer.

Safety & SOLAS

Muster, drills, incidents and procedures - audit-ready.

Security & ISPS

Restricted areas, security levels, CCTV and access control.

Health & Medical

Infirmary, outbreak monitoring and pharmacy - compliant.

Crew Management & Compliance

Hire, certify, roster, pay and care for your crew.

Engine & Technical

Planned maintenance, class surveys and running hours.

Environmental Compliance

MARPOL record books, bunkers, CII and EU-ETS.

Provisioning & Stores

Bonded stores, procurement and lost & found.

Border & Manifests

Statutory manifests generated from operational records.

Expedition Operations

Tenders, IAATO/AECO, biosecurity and rivers.

Voyage Finance & Maritime Tax

Voyage P&L, disbursements, tonnage tax and seafarer payroll.

Files & Collaboration

One workspace for operational files and team collaboration.

Workforce & HR

Rosters, attendance and people operations for properties and vessels.

Multi-Property & Central

One head office over every property and vessel.

Integration & Platform

Offline-first sync, APIs, integrations and conversational AI.

See Cruise Operations in action

Book a walkthrough tailored to your workflows, teams and deployment model.

Request a demo