AI-native Hospitality & Cruise PMS
HF Property Management connects reservations, point of sale, guest experience, crew, safety and cruise operations on one platform, with conversational AI and online, offline or hybrid deployment.
Why teams choose us
Essential onboard workflows remain available through connectivity gaps, with ship and shore data reconciled when the link returns.
Essential onboard workflows for sales, muster, gangway, medical and bridge operations remain available through connectivity gaps.
Ship and shore changes reconcile when a link returns, with automatic retry and delivery status visible for each vessel.
Run it in our cloud, in your data centre, or on each vessel with VSAT failover. Same product, your choice of deployment.
NMEA sensor ingest, a read-only ECDIS mirror, MARPOL record books, planned maintenance, ISPS security and statutory manifests share the same ship and shore context.
Support SOLAS, MARPOL, MLC, STCW, ISM/ISPS, IMO DCS, CII and EU-ETS workflows with structured records and inspection-ready exports.
Guided provisioning and reusable role templates help teams configure each property or vessel around its operating model.
Support resorts, ocean cruises and river cruises with connected workflows adapted to each operating context.
AI-native operations
A conversational AI agent that actively listens, follows spoken or written requests, and turns natural conversation into operational tasks across the platform.
Explore the AI AgentListen as staff and guests speak naturally, understand intent as the conversation unfolds, and respond without a separate prompt for every step.
Carry out operational tasks from typed instructions, direct voice requests or the context of a live conversation.
Bring reservation and folio context into arrival and in-stay conversations so staff can keep their attention on the guest.
Build follow-up questions and tasks on what has already been said instead of restarting the exchange each time.
Systems
Choose a complete operational suite or select individual modules around the needs of your property, vessel or group.
Bookings, rates and channels that fill rooms and cabins.
A direct booking engine, rate and dynamic-pricing toolkit, promotions, forecasting and two-way channel connectivity - built to grow occupancy and ADR across hotels and cruise lines.
8 modules Available as a suiteBars, restaurants, retail and waiter service on one ledger.
A full hospitality POS - fixed terminals, waiter handhelds, kitchen display and guest-card charging - that posts straight to the folio. Same product at a beach bar or across a cruise ship.
7 modules Available as a suiteSelf-service, requests and loyalty throughout the guest journey.
A branded guest portal, in-stay requests, digital room cards, documents, surveys and rewards - everything that turns a stay or voyage into a relationship.
8 modules Available as a suiteClean rooms, fixed faults, nothing falling through.
Attendant boards, maintenance and service tickets, a shared live operations queue and laundry - the operational backbone that keeps a property or ship running.
5 modules Available as a suiteKnow what is in stock, where it is and what each department needs next.
Hotel and resort inventory software for item catalogues, par levels, storage locations, lot and expiry control, receiving, stock counts, transfers and departmental requisitions.
3 modules Available as a suiteOne folio, every charge, clean books.
Unified guest folios and cruise cards, multi-provider payments, refunds and credit notes, invoicing, budgets, accounts payable and a central tax engine - the financial backbone.
7 modules Available as a suiteWayfinding, menus and daily programmes on every screen.
Drive lobby, deck and cabin-door screens from one scheduler - menus, activities, safety messaging and promotions - online or fully offline.
2 modules Available as a suiteMove from a stock shortage to an approved supplier order and received goods.
Hotel, resort and cruise purchasing software for reorder recommendations, purchase orders, approvals, partial receipts, inventory updates and accounts-payable handoff.
3 modules Available as a suiteIn-room and in-cabin entertainment that runs offline.
A self-hosted movie and series library for cabins, rooms and crew mess, with curated catalogues, multi-language metadata and local playback.
3 modules Available as a suiteSell the experiences around the stay.
Activities and excursions, car rentals, flights and travel extras - ancillary revenue booked and billed alongside the room or cabin.
4 modules Available as a suiteGangway to excursions - the whole voyage.
Voyages and ports, gangway souls-on-board control, onboard revenue (excursions, dining, spa, casino, packages, photo), loyalty across voyages and future-cruise sales - the commercial and operational core of a sailing.
12 modules Available as a suiteNMEA, ECDIS, deck log and watchkeeping - the nautical layer.
Live NMEA-0183/2000 sensor ingest, a read-only ECDIS mirror, a tamper-aware daily deck log, watchkeeping rotas and night orders.
4 modules Available as a suiteMuster, drills, incidents and procedures - audit-ready.
SOLAS muster stations and drills with attendance, an incident and risk register, an SOP library, procedure checklists and contact tracing - the safety-management backbone, inspection-ready.
6 modules Available as a suiteRestricted areas, security levels, CCTV and access control.
Restricted-area visitor logging across four ISPS levels, ISM/ISPS security-level audit, a CCTV registry, door access control and on-the-spot security badge printing - the ship-security suite.
5 modules Available as a suiteInfirmary, outbreak monitoring and pharmacy - compliant.
An infirmary case log with MIDRS export, outbreak monitoring with contact tracing, and an FEFO pharmacy inventory with controlled-substance safeguards.
3 modules Available as a suiteHire, certify, roster, pay and care for your crew.
Crew records and contracts, agencies and ranks, STCW certifications, MLC work/rest compliance, recruiting and a crew portal - the seafarer lifecycle from applicant to rotation, with welfare and uniforms.
9 modules Available as a suitePlanned maintenance, class surveys and running hours.
A hierarchical vessel-equipment register with IACS-aligned criticality, class-society references and template-driven planned maintenance that auto-generates jobs on running-hours or calendar thresholds.
3 modules Available as a suiteMARPOL record books, bunkers, CII and EU-ETS.
Tamper-evident MARPOL record books, bunker BDN and IMO DCS consumption, attained CII, EU-ETS allowance estimation and ECA/Polar Code compliance checks.
2 modules Available as a suiteBonded stores, procurement and lost & found.
Per-vessel provisioning with HS codes and par levels, bonded-stock control with customs seals, supplier procurement and an identity-verified lost & found - the stores and supply chain, sealed and audited.
4 modules Available as a suiteStatutory manifests generated from operational records.
Statutory passenger and crew manifest generation and submission - APIS, eNOAD, EU PNR/EES, UK e-Borders, Schengen exit, Polar Code - plus an online check-in (OLCI) portal with ID photo capture.
2 modules Available as a suiteTenders, IAATO/AECO, biosecurity and rivers.
Tender and zodiac dispatch with IAATO ashore-cap enforcement, landing sites and IAATO daily site submission, biosecurity and wildlife logs, zodiac driver licensing, plus river-cruise operations and transport logistics - built for expedition and river cruising.
6 modules Available as a suiteVoyage P&L, disbursements, tonnage tax and seafarer payroll.
Per-voyage finance and port-call disbursement accounts, tonnage-tax and maritime tax-jurisdiction handling, and seafarer payroll with wire-batch export - the financial machinery specific to ships and fleets.
4 modules Available as a suiteOne workspace for operational files and team collaboration.
A place for your team's working files - inside the PMS, with personal and shared property/vessel spaces, secure colleague and guest sharing, and the same offline resilience as the rest of the platform.
4 modules Available as a suiteRosters, attendance and people operations for properties and vessels.
Staff directory, shift planning and templates, time & attendance, property payroll and employee feedback for hotel, resort and vessel teams.
5 modules Available as a suiteOne head office over every property and vessel.
Central administration, fleet and group dashboards, company-wide finance, property and vessel provisioning, activity history and a microsite CMS.
6 modulesOffline-first sync, APIs, integrations and conversational AI.
Ship and shore synchronisation, partner APIs, webhooks, managed integrations, connectivity failover and conversational AI across the platform.
6 modules Available as a suiteModules
Start with the capabilities your operation needs today and expand across connected systems as your requirements grow.
An activity catalogue with difficulty levels, durations, scheduling and bookings.
Part of Activities & Travel Sales Available individuallyCrew records, agencies, ranks, contracts, sign-on/off and badge issuance in one roster.
Part of Crew Management & Compliance Available individuallyOne organised home for every working file.
Upload, organise and find documents in folders, mark favourites, and keep every working file in one place instead of scattered inboxes and USB sticks.
Part of Files & Collaboration Available individuallyA single running account per guest across rooms, outlets, services and packages - hotel bill or cruise card, one object.
Part of Folio & Finance Available individuallyA branded, mobile self-service portal for stays and voyages - check-in, dining, requests, messages and the live folio.
Part of Guest Experience Available individuallyA property-scoped item catalogue with on-hand balances, par levels, categories, unit costs and low-stock visibility.
Part of Inventory Management Available individuallyAttendant boards, room and cabin status, task assignment and self-service updates for staff on the floor.
Part of Housekeeping & Maintenance Available individuallyA medical case log with isolation tracking and MIDRS export for the ship’s doctor.
Part of Health & Medical Available individuallyPricing
License individual modules, bundle a system as a suite, or run the whole platform across a fleet. Tell us your operation and we'll put together a plan.
Book a walkthrough tailored to the workflows, teams and deployment model of your property, vessel or fleet.